State Farm® Insurance Agent Shawna Kolles
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jeff C
October 4, 2026
"I've been a State Farm customer for over 50 years and I have been very pleased with the service I've received from Shawna Kolles' and her team. Recently, I bought a new car and contacted Donna at this agency to arrange coverage. Donna presented me with some options for coverage and was very helpful, pleasant, and efficient."
"Jeff, thank you for the amazing review! Our Otsego insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Shawna Kolles, your State Farm Agent "
Alicia Carr
September 21, 2026
"I recently switched my home and auto insurance to State Farm and have been very happy with the decision. Not only did they save me a tremendous amount of money, but the service I received from Katelyn throughout the process was excellent! Everything was explained clearly, the transition was easy, and I’m very pleased with both the coverage and the value."
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Shawna Kolles’s team. "
Jennifer Scharber
September 16, 2026
"Shawna Kolles Agency – State Farm was wonderful to work with. Shawna was very knowledgeable and helpful when I was looking to switch insurance companies for all my insurance needs, which included 2 homes, and auto coverage. She responded right away, answered all my questions and seamlessly handled the set up with State Farm and cancellation of my other insurance."
"Thank you so much for your wonderful feedback of us here at Shawna Kolles’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Shawna Kolles’s Insurance Team "
Monica Trevino
September 14, 2026
"Glen and his team provide excellent service on a regular basis. They have helped me with my personal and business insurance. I love working with them!"
"Thank you so much for the 5 stars, Monica! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Sam Maves
September 11, 2026
"Everybody at this location is super helpful and welcoming. I was Shopping for insurance and Glen was the only agent out of all of the quotes I received from other insurance agencies to explain to me what I was looking at. Super helpful !"
"Thank you for the 5-star review of Shawna Kolles’s team - we really appreciate your kind words! "
Susan Spindler
August 31, 2026
"I just really appreciate all of your help with my insurance. Donna and the crew are fantastic to work with! Thanks again for the wonderful work!"
"Hi Susan, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Otsego. If you ever need help, we are just a phone call away! - Your State Farm Agent, Shawna Kolles "
Bryce Zieman
August 29, 2026
"Shawna Knolles
agency has been awesome!! really professional people there who are always help me to lower my car and home insurance. do a great job helping me with all the technology aspects of things!! also very Friendly !! Donna and all !!"
"Thanks Bryce! We think Donna is pretty great as well! We appreciate your business!"
Jeff Hed
August 24, 2026
"We have had auto and homeowner's insurance here for years. We have received great service; even seeing auto premiums go down sometimes without our asking or making changes. Very responsive and helpful when we have questions."
"Jeff, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Kathy
August 19, 2026
"Shawna has been working with claims regarding getting my roof approved. I really appreciate her patience, expertise , guidance and very pleasant through this process.
Thank you Shawna I look forward to the next step."
"Hi Kathy, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Otsego. If you ever need help, we are just a phone call away! - Your State Farm Agent, Shawna Kolles "
Lori Zappa
August 3, 2026
"Shawna Kolles has been a lifesaver. She is so responsive when I have a question or need help. And she also has answers. I have two homeowners insurance with her and several cars & boats. She is continually informing me of any changes in my policies and guiding me through the options. She’s also a great person!"
"Thank you so much for the 5 stars, Lori! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Ashly J.
July 21, 2026
"Shawna and her team are prompt in responses, fair in pricing, and kind. Insurance can be tricky and a pain, however, Shawna and her crew make it easy and painless. I would highly recommend."
"Thank you so much for the 5-star rating, Ashly! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Shawna Kolles "
Donna Reeves
July 16, 2026
"After 20+ years with State Farm, I was assigned to Shawna Kolles Agency when my agent retired and closed their agency. Not certain what to expect, I was very impressed with the quick and warm welcome I received from Shawna. And, as luck would have it, two weeks after being with Shawna, I had to file an auto claim. Even with the circumstances of my claim being very confusing, Shawna understood the situation and handled it quickly and expertly. Her attention to detail and follow-up was outstanding. I'm very happy with Shawnna and her agency and highly recommend her agency for your insurance needs."
"Thank you so much for the 5 stars, Donna! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
crappiefillet
July 13, 2026
"I have been with State Farm for over 40 years. I ended up with Shawna Kolles after my other guy finally retired. Their agency is very knowledgeable and easy to get ahold of. I have no complaints."
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Shawna Kolles’s Team. "
Mohammed Jama
July 3, 2026
"I had a great experience with Shawna Kolles Agency – State Farm. They have always been professional, welcoming, and very responsive. They helped us add another person to our insurance policy and made the whole process easy and stress-free.
Whenever we need our insurance ID cards, they email them to us right away without any delay. They are always quick to answer our calls and questions, and we truly appreciate how reliable and prompt they are. Their excellent customer service, kindness, and efficiency make it a pleasure to work with them.
Thank you for always providing such outstanding service. I highly recommend Shawna Kolles Agency – State Farm to anyone looking for dependable insurance assistance."
"Mohammed, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Shawna Kolles’s Team!"
Jemma Ranjia
July 1, 2026
"I had a great time working with Josh! Super kind, very smart! Definitely coming to him if I need anything in the future!"
"Jemma, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Shawna Kolles’s Team—we are always here to help!"
John Eide
June 26, 2026
"Friendly, always ready to help I’ve been with them for years!"
"Thanks so much for the amazing review, John! We really appreciate your support here in Otsego . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Sarah Ridens
June 24, 2026
"So efficient and nice to work with - thank you!"
"Thank you so much for the 5-stars, Sarah! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Shawna Kolles’s Team anytime."
Jenny Johnson Conrad
June 22, 2026
"I had the best experience getting car insurance thanks to Shawna Kolles office, first with Mason. I came with an unusual request, but he understood exactly how to deal with my situation. From start to finish, he was personable, responsive, and genuinely helpful.
What surprised me most was the rate — much lower than I expected — without sacrificing good coverage.
Every time I call, most recently with Donna, I am impressed by the high quality service.
I highly recommend Mason/Donna/Shawna Kolles State Farm. Thank you for making the whole process easy and stress-free!"
"Thank you Jenny! We appreciate you! Happy we could help with your insurance needs!"
Gregory Evvor
June 19, 2026
"Josh is the best!! I had the pleasure of speaking with him, super helpful!"
"Thank you for the 5-star review, Gregory! Here on State Farm Agent Shawna Kolles’s Team, we are proud to serve our community and appreciate your recognition. "
Srikanth Chinnakonda
June 15, 2026
"Glen was very helpful in providing various options and was very responsive to get back with any clarifications or providing suggestions."
"Thank you for the fantastic review, Srikanth! We are always here to help with your insurance needs here in Otsego . "
Jeremiah Leland
June 10, 2026
"Josh was awesome. He made getting insurance quick and easy and explained everything in a way that actually made sense. Super helpful, friendly, and easy to work with. Glad I had him helping me out. Highly recommend!"
"Jeremiah, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Shawna Kolles’s Team here in our Otsego office. "
Abby Walden
June 8, 2026
"Shawna is absolutely amazing. So helpful, always responds quickly and with kindness. We get holiday and birthday cards from the team which is very thoughtful."
"We appreciate your review, Abby. We are so happy that you had such a wonderful experience with State Farm Agent Shawna Kolles’s Team here in Otsego ! "
Pema Tsethar
June 8, 2026
"Shawna has always been very nice and kind. I spoke with her after my car accident, and she helped me then. Recently, when I had a question about my life insurance, she responded promptly."
"Thank you for the amazing review, Pema! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Kevin Corpe
June 1, 2026
"I called Shawna Kolles , State Farm Insurance Agent to add a new vehicle. Shawna and her team made the change quickly and easily. They are all so easy to talk to and great to deal with.
I will continue to recommend them to anyone I hear that is looking for insurance.
Looking at their website it was awesome to see that they are supporting the local Otsego and Elk River area too!
Thanks Shawna Kolles , State Farm Insurance Agency."
"Hi Kevin, thank you so much for the positive feedback! Making claims can be so stressful, so I am so happy we were able to make the process easier on you!"
jeni greenwood
May 7, 2026
"She has been so helpful with car insurance and homeowners insurance."
"Thank you so much for the 5-stars, jeni! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Shawna Kolles’s Team anytime."