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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Deb Doerr

Deb Doerr

August 2, 2025

5  out of  5
rating by Deb Doerr
"I checked on an ad on Facebook about car insurance. Mine kept going up for no reason. I was with Allstate for years. And the ad set me up with State farm and it’s awesome. Better coverage and much lower rates!!!"
We responded:
"Thanks for the nice review!! We do try to give the best insurance coverage for the best price!"
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Rebekah

August 1, 2025

5  out of  5
rating by Rebekah
"Josh at State Farm is awesome! He made the whole insurance process easy to understand and stress-free. Super responsive, knowledgeable, and genuinely cares about getting you the right coverage. Highly recommend!"
We responded:
"Thanks for the nice review! We think Josh is pretty great as well! We appreciate your business!!"
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William Lazarz

July 31, 2025

5  out of  5
rating by William Lazarz
"Shawna, Glen and their State Farm staff are the most helpful, friendly and responsive agency I have ever worked with. Their customer service is always professional and their knowledge to find the best coverage and most cost-effective policy is much appreciated. I would recommend Shawna and her crew to anyone, working with great people makes all the difference as the client."
We responded:
"Thank you Bill for the wonderful review! We appreciate your business and look forward to assisting you with all your insurance needs!"
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Laura Shirley

July 23, 2025

5  out of  5
rating by Laura Shirley
"I am very happy having my Home and Auto policy with Shawna Knolles office. She hires a professional staff that are curteous and have a gracious demeanor, just like herself. That is important to me! It tells me what is important to who I am doing business with."
We responded:
"Hi Laura! It’s important to us to provide good customer service! I appreciate that you trust us with your insurance coverage! Thank you for the nice review!"
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Zack Paulsen

July 22, 2025

5  out of  5
rating by Zack Paulsen
"I just got off the phone with a gentlemen named mason. He was super sweet and helpful. He broke it all down for me already had it ready and laid out. He already put the discounts in and I was like wow this is awesome. Making sure I’m able to save money and have the best outcome thinking what would be helpful in the long run. I would definitely recommend them."
We responded:
"Thanks for the great review! We strive to offer great customer service!"
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Isabel Nortman

July 15, 2025

5  out of  5
rating by Isabel Nortman
"By far the best insurance company I’ve dealt with. The last couple days, I have called over 5 different insurance companies and State Farm was by far the best! They answered all of my questions effortlessly and talked to me like a human being. I worked with Mason, who I 100% recommend to everyone. He made this process easy and enjoyable. Dealing with insurance companies, especially trying to find a new one can be so draining and boring but working with State Farm, I enjoyed every second of the process. Thanks to Mason and State Farm for making this process so easy!"
We responded:
"Thank you Isabel for the wonderful review! Mason does a great job explaining insurance and making the process easy! We appreciate your business!"
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Amanda Trunzo

July 14, 2025

5  out of  5
rating by Amanda Trunzo
"Shawna is great to work with. She is reliable, knowledgeable and prompt in her responses. Definitely recommend her and State Farm!"
We responded:
"Thank you Amanda! I appreciate the kind words and look forward to taking care of all your insurance needs!"
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Sky Vizz

July 1, 2025

5  out of  5
rating by Sky Vizz
"Just got set up with home insurance, it was very simple and easy thanks to the help from a gentleman named Mason Schaal. He was very polite and knowledgeable on any questions I had. He ran through all the different policies so we could find one that suited me. As a first time customer with State Farm I was very happy with the kindness and results."
We responded:
"Thank you Sky! I’m glad you had a good insurance experience! We appreciate your business!"
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Jasmine Flaceser

July 1, 2025

5  out of  5
rating by Jasmine Flaceser
"If you don’t have a “Josh” in your life for insurance, you’re doing it wrong. Let me just say—dealing with insurance is usually right up there with going to the DMV or assembling IKEA furniture with no instructions. But Josh? Josh made it feel like I was chatting with a very informed friend who just happens to know everything about insurance and actually wants to help. From the first conversation, Josh was on it. He asked the right questions, explained all the confusing fine print in human language (not robot insurance-speak), and somehow made me laugh during the process—which is no small feat when you’re talking deductibles and premiums. Long story short: Josh is knowledgeable, trustworthy, fast with responses, and funny (which should 100% be a requirement for insurance people, in my opinion). I’d recommend him to my grandma, my best friend, and probably even my ex—he’s that good."
We responded:
"Jasmine! Such kind words about Josh!! We think he’s pretty great too! We highly recommend Josh to help with all your insurance needs! "
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Ryan Erickson

June 25, 2025

5  out of  5
rating by Ryan Erickson
"So happy to have found this professional local team with excellent customer service!"
We responded:
"Thanks Ryan! We appreciate your business!!"
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Bronson Kittleson

June 16, 2025

5  out of  5
rating by Bronson Kittleson
"Shawna made things very easy from the start when I decided to make a switch on my auto insurance. Got me set up with home insurance too. She’s very friendly and personable and you can tell that she cares about her customer/clients. My family and I thank you very much!"
We responded:
"Thanks Bronson! We appreciate your business and look forward to helping with your family’s insurance needs!"
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Ghricco Harper

June 11, 2025

5  out of  5
rating by Ghricco Harper
"Shawna kolles and her team of incredible professional state farm insurance agents have given me the best experience possible. With just one phone call they were able to lower my car and home insurance to get me the lowest rates ive ever had!!!!! I also have a life insurance policy through her team and the policy rates are the best that I've seen from any company by far. If you are in the market for great service, unbeatable rates, and a phenomenal experience look no further call her team of state farm professionals immediately 😀🙂"
We responded:
"Thanks Ghricco! We are happy to assist you with all your insurance from auto insurance to life insurance! We appreciate your loyalty!!"
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tenzin palmo

June 6, 2025

5  out of  5
rating by tenzin palmo
"Shawna and her team stand out for exceptional customer service and have made a huge difference for me and family with life and auto insurance. They are really great at what they do. I am glad I have Shawna and her team as my agent. Thank you for everything you do!"
We responded:
"Thank you Tenzin! I’m glad we could help your family with auto and life insurance! We appreciate you and your business!"
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Mary Robinson

June 5, 2025

5  out of  5
rating by Mary Robinson
"Shawna was/is a very friendly person and explained everything in detail. I truly appreciate her as my agent."
We responded:
"Thank you Mary! We appreciate you as a customer! "
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Barb Kulla

May 31, 2025

5  out of  5
rating by Barb Kulla
"Everyone is so helpful and caring. My needs were met and I would recommend this office for all your insurance needs."
We responded:
"Hello Barb, we are happy to take care of all your insurance needs!"
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Campbell

May 30, 2025

5  out of  5
rating by Campbell
"I had an amazing experience working with Josh! He was incredibly helpful and made the whole process smooth and stress-free. He took the time to get me great quotes for life insurance, auto insurance, and home insurance. I really appreciated how knowledgeable and responsive he was throughout. Highly recommend working with him!"
We responded:
"Thank you Campbell! I’m glad Josh took care of all your insurance needs! "
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steven husom

May 29, 2025

5  out of  5
rating by steven husom
"Love Shawna and her team! They are always willing to help us out when needed and they are always available to take the time to explain what would work best for us! Thank you Shawna and your Team.."
We responded:
"Thanks Steve! We appreciate you! Thank you for your business!"
Profile photo of AJ Kozitka

AJ Kozitka

May 29, 2025

5  out of  5
rating by AJ Kozitka
"I was looking for help with my insurance and Mason was very helpful in finding me the best fit for my needs for auto, home and life insurance. Anyone looking for a trustful and reliable insurance agency should look here and see what they can do for you!"
We responded:
"Thank you AJ! I love the word trust! We appreciate the huge compliment! Thank you for your business!!"
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David Vieths

May 22, 2025

5  out of  5
rating by David Vieths
"great service and quick response to home and auto needs"
We responded:
"Thank you David! We are happy to assist with all your insurance needs!"
Profile photo of Lauryn Kolles

Lauryn Kolles

May 16, 2025

5  out of  5
rating by Lauryn Kolles
"The whole Shawna Kolles StateFarm team was so kind! They helped me every step of the way joining my fiancé’s and I’s insurance together! Glen especially was so patient and explained everything in detail from signing up our car insurance to buying life insurance policies!"
We responded:
"Thanks Lauryn for the kind words! We appreciate your business and look forward to helping with all your insurance needs!"
Profile photo of Randy Allen

Randy Allen

May 14, 2025

5  out of  5
rating by Randy Allen
"Shawna n her staff is always very helpful! I have been with many different insurance companies but I feel I finally found a great one!"
We responded:
"Thanks Randy! We are happy to take care of all your insurance needs and appreciate the nice review!"
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Jeffrey Nelson

May 13, 2025

5  out of  5
rating by Jeffrey Nelson
"Prompt on getting back to you. With any questions you may need."
We responded:
"Thanks Jeff! We pride ourselves on good customer service! Thank you for your business!"
Profile photo of Kevin Ayd

Kevin Ayd

May 1, 2025

5  out of  5
rating by Kevin Ayd
"I want to let everyone know what great insurance agents I’ve run into. And they are now my agents. I previously had progressive who treated me like dirt . Refused to pay a claim. Left me in Colorado after an accident and refused to help me getting back and actually refused to get my personal property back , as I was injured and had no way of transporting these tings back. Also my car was totaled and was then ripped off of my personal property while sitting at the salvage yard and Progressive refused to help me replace it.I'm disabled and really needed some assistance.but never received any. Horrible, horrible company. Not did Glen my new agent at State Fatm saved me hundreds of dollars per year on a much better policy that I had with Progressive.But their customer service is simply remarkable. They follow up on every detail and make sure you understand your new policy thoroughly. Very efficient, but besides that are some of the most friendly people I’ve ever met. I’m so glad I’ve found such a great agency. And I’m sure you’ll have the same experience as I had. If you’re looking for a quote or better coverage, give them a try. You won’t be pestered, but given a quote at no obligation.give them a try. You won’t be disappointed.Signed a super happy new customer."
We responded:
"Kevin we are so happy you switched to Shawna Kolles State Farm! Glen and the rest of the team’s goal is to provide excellent customer service! Saving money is always nice as well!"
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Roberto Montes

April 29, 2025

5  out of  5
rating by Roberto Montes
"Exelente atención joshua siempre a estado para ayudar a resolver cualquier duda sobre el seguro de mi auto y sobre mi póliza de salud siempre están ai para ayudar lo recomiendo ampliamente"
We responded:
"Gracias Roberto! Encanto ayudar a la communidad que habla español aqui en Minnesota!"
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Cindy Nosan

April 29, 2025

5  out of  5
rating by Cindy Nosan
"Our agent Shawna Kolles and her staff are always available to assist and are timely with their responses. The State Farm app is easy to operate providing immediate information."
We responded:
"Thanks Cindy for the 5 star review! We appreciate your business!"